The purpose of having everyone discuss solutions and suggestions for improvement was merely a formality; Fifth Season had still not been successfully won over, as they were the absolute ceiling in this industry. In the end, it was Xu Ke who brought up a few key points, aimed primarily at the branch managers present and their subordinates. He stressed that in areas like customer greeting, taking orders, and food delivery, they needed to keep their emotions under control, maintain a proper service mindset, and elevate their personal conduct. When encountering unreasonable customers, employees must be trained to handle the situation using the best possible tone and attitude. Xu Ke also formed an inspection team to supervise each branch and ensure that the content of this meeting was put into practice, and to weed out individuals in the company with poor character—those who acted compliant on the surface while defying orders in private, snobs, and those who looked down on manual laborers such as delivery workers and cleaners. Naturally, the character and work ethic of the branch managers themselves were subject to the strictest scrutiny. Xu Ke had spoken at length about the public relations crises caused by poor employee conduct.
By the end of the meeting, the eight managers and assistant managers with skeletons in their closets felt an immense amount of pressure.
Once the meeting concluded, Xu Ke thought deeply about the situation. Simply pressuring the employees would not be …
Chapter 577