That's right, this bizarre environment is truly malevolent. Not only does it seek to kill every human who enters, but it also intentionally sets rules that pit humans against one another.
The second rule, in particular, is clearly designed to goad guests into making unreasonable demands of the staff. When guests realize that the cleaning staff must comply with their every request, they become increasingly emboldened. Faced with "lambs" who offer no resistance—especially beauties like Zhao Xueting, the pride of her college—many lose their moral compass.
This is how behaviors like those of Yong-ge occur; the level of terror involved is no better than the entities themselves. This is a blatant attempt to encourage conflict among humans. Lin Yi believed that before they even arrived, many such incidents must have occurred, with guests persecuting the cleaning staff in this exact manner.
Chapter 697